Billing Policies

Residential customers are billed quarterly and invoices are based on water used between the current reading and the previous quarterly reading. The readings are done in quarterly cycles based on which Route you are in. The following is a breakdown of the routes and reading cycles;

Route 1 customers are read in; January, April, July, October.

Route 2 customers are read in; February, May, August, November.

Route 3 customers are read in; March, June, September, December.

Residential water bills are typically received the first week of the month following the cycle or reading month. For example: for customers in Route 1 you would typically receive your water bills in February, May and November. All bills shall be payable upon receipt but will not be considered “due” in less than forty-five (45) days of receipt.

Commercial customers are billed monthly and invoices are based on water used between the current reading and the previous monthly reading. Readings are taken typically taken during the first two weeks of the given month. Commercial water bills are normally sent out around the 15th of each month and are due by the 15th of the following month. A finance charge is applied to all commercials accounts with balances over 60 days old. The rate is set by the Department of Public Utilities every February.

The usage on all water bills are calculated per one hundred (100) cubic feet of water used.  The bill will show the previous meter reading and the date it was read along with the current meter reading and date it was read. It will show the actual usage (per hundred cubic feet) used for that time period.

In addition to the usage you will also see the service charge (SC) which is a flat fee based on the size of the meter at each customer location for example:

Residential quarterly accounts show the service charge (SC) for a 5/8 inch meter as:

5/8 RES SC

Commercial monthly accounts show the service charge (SC) for a 5/8 inch meter as:

5/8” MO SC

It is important to note: that if you a different size meter than a 5/8 inch, your service charge will show differently on your bill.

There are several ways you can pay your water bill.

  • On-line through this website.
  • Use the envelope enclosed with your bill and mail your check along with the payment stub (this is very important when mailing) to the lock-box address in Vermont printed on the return envelope. Please be sure to include your payment stub.
  • At the Milford Water Company office on 66 Dilla Street where you can either drop your payment into the drop box any time of the day or come into the office between the hours of 8:00AM and 5:00PM, Monday through Friday to pay with cash, check, debit, or credit card (VISA, MasterCard, Discover).

Please keep in mind that you can always call the office on 508-473-5110 with any billing or payment questions Monday through Friday 8:00AM to 5:00PM, all calls will be promptly answered by one of the Milford Water Company’s competent staff.


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